iva, Author at Best Hotels' Blog

What 121,959 Guest Reviews Reveal About Paris Five-Star Hotels

September 7, 2026

Places

How has guest-perceived quality in Paris’s five-star hotel market evolved over time? Do global hotel brands outperform independent properties? And does hotel size influence guest perception of quality? A new 14-page study,

Dessislava Sulzer: Hotels Want to Show Guests they’re Making Responsible Choices, and TORK Gives Them the Tools to Do Exactly That.

April 6, 2026

Bases·Faces

In the fast‑evolving Hotel & Lodging industry, guest expectations have shifted dramatically. Cleanliness, operational efficiency, and environmental responsibility now sit at the center of brand loyalty. We sat down with Dessislava SULZER,

Teodora Mihaylova: “The boutique atmosphere allows us to truly know our guests, while at the same time, we maintain clear standards and discipline behind the scenes”

February 18, 2026

Faces·Places·Spaces

An interview with Teodora Mihaylova, General Manager of Sunny Castle Hotel, Kranevo Sunny Castle has been recognized by guests as one of the best four-starseaside hotels with up to 99 rooms in

Dimiter Delchev, Operations Manager at Hotel Marvel: “The Bulgarian Black Sea coast has significant potential, and I believe that a sustainable approach combined with respect for guests and teams will continue to develop it in the right direction”

February 16, 2026

Faces·Places·Spaces

An interview with Dimiter Delchev, Operations Manager at Hotel Marvel, Sunny Beach According to guest reviews, Hotel Marvel ranks among the best four-star seaside hotels in Bulgariaand is also included in the

Emil Dokovski, Executive Chef at Voya Beach Resort: “Guest reviews are the most accurate indicator of what works and what needs improvement”

February 9, 2026

Faces·Places·Spaces

An interview with Emil Dokovski, Executive Chef at Voya Beach Resort, Sveti Vlas. Voya Beach Resort is Ranked No. 1 Hotel in Bulgaria for 2025 as Per Guest Reviews. Could you tell

Rumen Sustov: “True growth comes from leaders developed from within”

February 4, 2026

Faces·Spaces

An Interview with Rumen Sustov, F&B Manager at Voya Beach Resort Could you tell us more about the F&B concept at Voya Beach Resort – what outlets you operate, why you chose

Dimitar Nikov: “Wave Resort succeeds thanks to constant improvement of services, individual approach to guests, location and atmosphere”

February 3, 2026

Faces·Places·Spaces

An interview with Dimitar Nikov, General Manager of Wave Resort, Pomorie Wave Resort once again ranks among the TOP 10 best five-star seaside hotels in Bulgaria for 2025. How do you manage

Kalin Anastasov: “Consistency is crucial.”

January 29, 2026

Faces

An interview with Kalin Anastasov, Director of Tourism Department at FORT NOKS, operating the four-star Premier Fort Beach in Sveti Vlas. The hotel is ranked No. 1 Four-Star Hotel in Bulgaria for

Irina Kolarova: “Quality, attention to detail, and a constant drive for improvement are what make a guest’s stay unforgettable.”

January 29, 2026

Faces·Places·Spaces

An interview with Irina Kolarova, Marketing and Reservations Manager at Azur Premium Resort Azur Premium Resort has been ranked among the Top 10 four-star seaside hotels in Bulgaria with up to 99

Kleoniki Georgiadou: “We don’t simply offer rooms – we create spaces where families can reconnect.”

January 29, 2026

Faces·Places·Spaces

An interview with Kleoniki Georgiadou, Executive Director of Icon Borovets, the company owner of Euphoria Club Hotel & Resorts, Borovets. In 2025, Borovets Euphoria Club Hotel & Resort was awarded the ‘V –

Twenty Years of Diplomat Plaza: Art, Wellness and Authentic Hospitality

January 20, 2026

Faces·Places·Spaces

An interview with Svetla Staneva, Corporate Development Manager at Diplomat Plaza Hotel & Resort, Lukovit. What does the recognition from guests, who ranked Diplomat Plaza among the best four-star leisure hotels in

Katarino SPA Hotel: When Guest Recognition Sets the Standard

January 19, 2026

Faces·Places·Spaces

An interview with Petar Zahov, General Manager of Katarino SPA Hotel. Nestled in the heart of the two highest mountains in Bulgaria – Rila and Pirin, the complex is just 5 minutes

Casa di Fiore Spa & Medical Hotel – Where Luxury Meets Healing

January 15, 2026

Faces·Places·Spaces

An interview with Dobrinka Gesheva, General Manager of Casa di Fiore Spa & Medical Hotel, Kranevo. In 2025, based on guest ratings across leading international online travel agencies and review platforms, Casa di Fiore

New Quality Mark to Distinguish Hotels with Strong Guest Reputation

January 9, 2026

Places

The ‘V – Verified by Guests‘ quality mark is designed to guide tour operators, event organizers, and travelers toward hotels that consistently deliver high-quality service and a strong level of guest satisfaction.Its

Vesela Bogdanova: “The philosophy of the five elements – earth, water, fire, air, and space – is our way of creating harmonious and fulfilling experiences”

January 8, 2026

Faces·Spaces

Vesela Bogdanova is the General Manager of the Five Elements Hotel in Sapareva Banya. The Five Elements Hotel is once again among the leaders in the industry – with a high HotScore

iva

What 121,959 Guest Reviews Reveal About Paris Five-Star Hotels

Dessislava Sulzer: Hotels Want to Show Guests they’re Making Responsible Choices, and TORK Gives Them the Tools to Do Exactly That.

Teodora Mihaylova: “The boutique atmosphere allows us to truly know our guests, while at the same time, we maintain clear standards and discipline behind the scenes”

Dimiter Delchev, Operations Manager at Hotel Marvel: “The Bulgarian Black Sea coast has significant potential, and I believe that a sustainable approach combined with respect for guests and teams will continue to develop it in the right direction”

Emil Dokovski, Executive Chef at Voya Beach Resort: “Guest reviews are the most accurate indicator of what works and what needs improvement”

Rumen Sustov: “True growth comes from leaders developed from within”

Dimitar Nikov: “Wave Resort succeeds thanks to constant improvement of services, individual approach to guests, location and atmosphere”

Kalin Anastasov: “Consistency is crucial.”

Irina Kolarova: “Quality, attention to detail, and a constant drive for improvement are what make a guest’s stay unforgettable.”

Kleoniki Georgiadou: “We don’t simply offer rooms – we create spaces where families can reconnect.”

Twenty Years of Diplomat Plaza: Art, Wellness and Authentic Hospitality

Katarino SPA Hotel: When Guest Recognition Sets the Standard

Casa di Fiore Spa & Medical Hotel – Where Luxury Meets Healing

New Quality Mark to Distinguish Hotels with Strong Guest Reputation

Vesela Bogdanova: “The philosophy of the five elements – earth, water, fire, air, and space – is our way of creating harmonious and fulfilling experiences”

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